AIQIP is a certified MWBE firm specializing in data systems modernization, advanced analytics, and enterprise IT solutions. Established in 2016 and headquartered in New York, AIQIP partners with organizations to deliver scalable, high-impact technology solutions across complex environments.
Candidates must be based in NY, NJ, or PA or willing to relocate immediately. No exceptions.
The Senior ServiceNow Techno-Functional Consultant serves as both a technical leader and strategic advisor, responsible for delivering scalable, best-practice-driven ServiceNow solutions. This role requires independent ownership of client engagements, combining deep platform expertise with strong business process consulting.
Stakeholder Engagement & Requirement Leadership
Lead stakeholder discussions to gather, refine, and define business and technical requirements
Translate requirements into user stories, solution designs, acceptance criteria, and test plans
Solution Design & Platform Leadership
Architect and implement enterprise-scale ServiceNow solutions across modules including ITSM, HRSD, ITAM, GRC, and Finance & Supply Chain
Drive decisions on configuration vs. customization, ensuring scalable and upgrade-safe implementations
Align solutions with ServiceNow best practices, CSDM, and enterprise architecture standards
Workshops & Consulting Leadership
Lead client workshops, discovery sessions, and process design engagements
Conduct gap analysis and define optimized future-state processes
Act as a trusted advisor, guiding clients on platform capabilities and ROI-driven decisions
End-to-End Delivery Ownership
Own full lifecycle delivery including configuration, development, testing, deployment, and post-go-live optimization
Lead UAT, go-live readiness, and hyper-care phases with accountability for outcomes
Drive issue resolution, enhancements, and continuous platform improvements
Integration & Data Strategy
Design and implement integrations with enterprise systems (ERP, HRIS, CMDB, etc.) using APIs and middleware
Oversee data migration, transformation, and integrity across systems
Governance & Platform Excellence
Enforce platform governance, coding standards, and ITIL-aligned processes
Ensure CMDB accuracy, workflow efficiency, and system performance
Promote configuration over customization to optimize long-term maintainability and ROI
Client Advisory & Relationship Management
Serve as a senior client-facing consultant, managing stakeholder expectations and driving solution alignment
Provide ongoing advisory support to improve processes, adoption, and platform value
Act as a Client Outcomes Advisor, ensuring measurable business impact
Documentation & Knowledge Transfer
Own creation of high-quality documentation including BRDs, design specs, and user guides
Deliver training sessions for business users and administrators
Develop reusable assets and frameworks for long-term value
Experience
Minimum 9+ years of ServiceNow implementation and consulting experience
Proven experience in full lifecycle ServiceNow projects
Strong background in client-facing consulting roles
Certifications
ServiceNow Certified System Administrator (CSA) – required
Certified Implementation Specialist (ITSM, HRSD, ITAM, etc.) – preferred
Technical Expertise
Strong experience across ServiceNow modules (ITSM, HRSD, ITAM, GRC, etc.)
Advanced knowledge of JavaScript, ServiceNow scripting, APIs (REST/SOAP), and integrations
Experience with CMDB, Discovery, and Service Mapping preferred
Functional & Consulting Skills
Strong understanding of business process mapping, workflow optimization, and ITIL
Excellent analytical, problem-solving, and consulting skills
Proven ability to lead workshops and engage senior stakeholders
Delivery & Methodology
Experience working in Agile/Scrum environments
Ability to independently drive delivery across multiple phases
What You’ll Deliver
Scalable, best-practice-driven ServiceNow solutions
High client satisfaction through strong consulting and delivery excellence
Reusable assets and documentation for long-term value creation
Continuous improvement aligned with client outcomes and platform evolution
Apply through the link below or send your resume to HR@aiqip.org with the subject “Application – Senior ServiceNow Techno-Functional Consultant” Candidates should include their current location, years of ServiceNow experience, and relevant certifications in their application.
AIQIP is an Equal Opportunity Employer. We are committed to fostering an inclusive and diverse workplace and do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, veteran status, or any other protected characteristic.
